Frequently Asked Questions


What should I wear and bring?

Flat walking shoes, camera, comfortable clothing, rain or sun protection as necessary, baby pushchair (with sturdy wheels) if needed.

How long does it take?

You can explore Hamurana Springs at your own pace on a self-guided walk. If pressed for time the main trail can be completed in 30 minutes, however we suggest allowing at least 1 hour to enjoy the wildlife and discover all cultural sites.  

Allow at least 1.5 hours for the guided tour option.

How fit do I need to be?

The trails at Hamurana Springs are suitable for all ages and fitness levels.

When is the best time to come?

Hamurana Springs is beautiful at any time of the day. Most visitors come to Hamurana Springs mid-morning to early afternoon, so the springs is quieter first thing in the morning and later in the afternoon.

Do you have guided tours? (Available from September 2019)

Yes, we offer a guided tour at 10am from Wednesday to Sunday. All tours need to be booked at least 24 hours in advance and requires a minimum of 2 pax.

We will accept single pax after reaching the minimum required 2 pax, however all guided tours are capped at 10 pax. Please click our online booking button in the top right of this page to check availability or contact us if you have any questions.

How do I get there?

Hamurana Springs is a 15 minute drive from Rotorua. Follow State Highway 5 and continue on to State Highway 36 taking a left once you pass the Hamurana Golf course.

How to get here

What is Hamurana Springs like when it’s raining?

Hamurana Springs is stunning in the rain! The rain and cloud add to the atmosphere of the forest and river features. If you are wearing a good rain jacket, or have an umbrella, you will have a great time.

Please note that during high winds we will close for health and safety precautions due to the risk of falling branches in the forest.

Do you have Chinese speaking guides?

We do not have Chinese speaking staff and at this stage can only offer English speaking tour guides.

Do you do local rates?

Yes, Rotorua locals can apply for a locals card which offers a significant discount on our self-guided walks. Just bring along proof of your Rotorua address and photo I.D to apply for the local card.

Does a discount apply to Ngāti Rangiwewehi tribal members?

Ngāti Rangiwewehi tribal members can apply to the iwi office for our iwi card, but you must firstly be registered on the iwi database. Registrations can be made in person at the iwi office (16 Taui Street) or call 07 9299621 if you have any queries.

Is Hamurana Springs suitable for children?

Yes, Hamurana Springs is a great option for families. The walking trails are suitable for all ages and the children often enjoy discovering the wildlife. There is lots to learn and keep the children entertained and plenty of opportunities to stop and enjoy a picnic.

Is there food and drink available?

There is a selection of hot and cold food and drink available to purchase and enjoy in the Café. The café is a licensed premise. Any alcohol purchased from us must be consumed at the cafe within the licensed premise. We do not allow BYO alcohol.

Can I bring my own food & drink?

You are welcome to bring your own food and drinks (except alcohol) to enjoy at one of our picnic areas in the reserve. Please do not bring your food into the café area.

Are there toilets on-site?

There are toilets for all visitors located in the golf club and café near the carpark at Hamurana Springs.

Can I take photos?

Of course! There are so many fantastic opportunities to take photos and we’d love to see them! Feel free to share them on social media and #Hamurana Springs.

Photos and videos for commercial purposes will require approval from management as per our terms and conditions.

I want to do something special for a special occasion

Fantastic! Contact us or complete our inquiry form to discuss options for your visit. We can arrange a gourmet picnic at one of the bookable areas or provide a private guided tour just for your group.

If you wish to hold a special event such as a birthday or wedding then please get in touch and we will help you to make the event special.

Is it safe?

Yes, providing you follow the safety instructions.

You are responsible for your personal safety while visiting Hamurana Springs. Please obey signage and the instructions of Hamurana Springs staff. Children must always be supervised.

Please help us to protect this unique environment. Follow instructions and place litter in bins provided throughout the reserve.